Job Description

Several options for shifts - 1. Sunday 8-6 M-TH 12-8 / 2. M-TH 12-8 Friday 8-2:30 3. M-TH 7:45-2 Friday 7:45-2:30



Position Summary:

We are seeking a professional and compassionate Patient Liaison / Advocate to be the first point of contact for patients — both in person and by phone. This individual will ensure a smooth and positive experience at every stage of the patient’s interaction, including appointment scheduling, check-in/out, and general support.

Key Responsibilities:

• Greet patients in a warm and courteous manner
• Guide patients through the check-in and check-out process
• Answer phone calls with professionalism and address inquiries effectively
• Schedule appointments and follow-ups accurately and efficiently
• Verify insurance eligibility and secure referrals or authorizations as needed
• Collect and process co-payments and applicable fees
• Identify patient needs, provide clear information, and resolve issues or escalate as appropriate
• Enter and update patient demographic information in the EMR system
• Stay up to date on services, procedures, and associated rates
• Meet qualitative and quantitative performance targets
• Contribute to a positive, compliant, and team-based work environment
• Perform additional administrative tasks as assigned

Qualifications:

• Strong verbal communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced setting
• Patient-focused with a commitment to excellent service
• Experience in medical office, call center, or customer service preferred
• Familiarity with EMR systems is a plus
• Bilingual candidates encouraged to apply





Email: baila@maiplacement.com

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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