Job Description
What To Expect
Tesla is looking for an onsite Inside Tesla Sales Advisor to help us fulfill our mission of accelerating the world's transition to sustainable energy while creating lifelong customers. The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.
Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business environment.
What You'll Do Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chatUse top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metricsAssist clients in preparation for delivery post-order and maintain their enthusiasm to join the brandProactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experienceAct as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchaseCollaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customersPerform additional responsibilities as assigned to meet business needs
What You'll Bring Experience in sales or customer-facing rolesAbility to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiencesPositive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skillsAbility to prioritize effectively and handling shifting priorities while meeting deadlinesAbility to work independently and in a team environmentAbility to work evening hours, weekends, and holidays in an office environmentProficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Job Tags
Full time, Temporary work, Work at office, Flexible hours, Shift work, Weekend work,