Customer Support Specialist I Job at Vertafore, Denver, CO

N3E5Ym1CQXVwSXVzOTR0aTc1V0Y0Y0pwSlE9PQ==
  • Vertafore
  • Denver, CO

Job Description

$45,000 + VIP Bonus 

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

JOB DESCRIPTION

A Vertafore employee in this position, as Customer Support Specialist I, will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products, and documenting case resolution. The individual will be excited to expand their ability to troubleshoot computer software, networks, database platforms, and operating systems in an inbound customer service environment. They would strive to support cutting-edge software solutions. Resolve all client systems problems within established time frames and directly impacts the customer’s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making. Serves as the “face” of Vertafore with our customers. 

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues

· Provides coverage of in-bound interactions which may include calls, chats, emails and cases

· Educates customers to help them understand an issue and how-to self-serve should it reoccur

· Consistently applies product knowledge obtained in Vertafore’s Bootcamp training and daily activities, support procedures and policies to address client and departmental needs with individualized oversight

· Problem tracking to determine trends or patterns to client system problems

· Coordinates problem resolution with various internal contacts

· Demonstrates ability to assist peers in performing similar customer support duties

If you have the below special skills, or have a desire to learn more about these areas, let us know! You may be placed on a team where you have an opportunity to leverage your knowledge.

If you have experience with the below, you may be a good fit for our ImageRight and WorkSmart teams!

- SQL

- Windows OS & Windows server environments

If you have experience with the below, you may be a good fit for our AMS360 Accounting team!

- Accounting/Bookkeeping experience and/or education

- Knowledge and understanding of accounting areas (but not limited to) such as journal entries, accounts payable, accounts receivable, general ledgers and invoicing

Additional Requirements and Details:

· Travel required up to 10% of the time.

· WFH Flexible

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

#LI-Hybrid

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

Job Tags

Work from home, Flexible hours,

Similar Jobs

Lee Health

RN Pediatric Urgent Care - Naples Job at Lee Health

 ...Location: Pine Ridge Road, Naples FL Department: Peds Naples Urgent Care Clinic Work Type: Full Time Shift: Shift 2/9:30:00 AM...  ...Pediatric Urgent Care located in Naples, FL is seeking an experienced RN to join their team. The ideal RN will have pediatric and or... 

Amazing Athletes

Youth Sports Coach Job at Amazing Athletes

 ...of 10 different sports, including soccer, hockey, volleyball, basketball, tennis, lacrosse, football, track and field, baseball, and golf Incorporate lessons about nutrition and muscle groups to enhance motor skills and physical literacy Provide a fun and engaging... 

Ford Motor Company

Senior Systems Integration Engineer, Network Communications Job at Ford Motor Company

 ...change by helping build a better world where every person is free to move and pursue their dreams.In this position...The Systems Integration Engineer working on Network Communications (NetComms) will be responsible for complete end to end integration of vehicle network... 

Cynergy Rehab Group/Arkids Pediatric Day Centers

Pediatric Occupational Therapists or Occupational Therapy Assistant Job at Cynergy Rehab Group/Arkids Pediatric Day Centers

 ...Come work for an established, supportive company that puts pediatric therapy at the heart of its brand! As an Occupational Therapist, you will assess and treat patients with orthopedic, sensory processing, and social-emotional disorders. You may perform research related... 

Louis A Weiss Memorial Medical Center, LLC

Staff Registered Nurse (RN) - Surgery - PACU Speciality Job at Louis A Weiss Memorial Medical Center, LLC

 ...team! Each day is a fresh opportunity to impact the lives of our patients, families, co-workers, and communities. In our Surgery/PACU department, we promote excellence, optimism, respect, and professional growth. If you are looking for a rewarding and positive workplace...