Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
..., advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior Red Hat Linux Administrator Place of Performance: Hybrid Two days remote, three days onsite in Annapolis, MD Minimum Experience:...
...Korzen Health seeks a part-time Wound Care Nurse Practitioner (NP) available 2-3 days/week to lead the Wound Care Clinic program in the Cortland, NYmarket area, in collaboration with Healogics and Guthrie Cortland RMC. For over 25 years, Healogics has been treating...
...conditioning tune up. No HVAC experience required! Entry level position where the event staff attends pre-scheduled eventsto generate leads for Grapids Home Services. Event Representative must be able to interact with potential clients and hit target goals given by...
**PLEASE READ** This position is entry-level, we provide ALL training and no experience is necessary. Our goal is to build your knowledge of business, communications, marketing, and sales. This position is perfect for someone looking to grow, someone looking to change...
...99 Bar & Grill on campus. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining... ...experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall...