Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage) Job at Intrigma, Inc, Miami, FL

NWFwVG5SVXRvbzZnOTQxdDZwaU40OEk9
  • Intrigma, Inc
  • Miami, FL

Job Description



Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Job Description



We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

  • Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
  • Respond promptly to customer inquiries via email (ticket system) and phone
  • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
  • Learn and maintain a strong understanding of our product offerings and updates
  • Document support issues and resolutions accurately in our CRM/ticketing system
  • Collaborate with the internal team to relay customer feedback and identify improvements

Qualifications



Ideal Candidate

  • Tech-savvy and eager to learn new software tools
  • Excellent written and verbal communication skills (English - native or bilingual)
  • Calm, patient, and resourceful — especially when customers are facing technical challenges
  • Prior experience in customer support, helpdesk, or SaaS environments is preferred
  • Familiarity with the healthcare industry or hospital operations is a plus
  • Able to work independently and manage time efficiently during evening and weekend shifts

Additional Information



What we offer:

  • Hourly compensation (competitive rate based on experience)

  • Fully remote work environment

  • Supportive and mission-driven team culture

  • Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

Job Tags

Hourly pay, Contract work, Part time, Remote job, Weekend work, Afternoon shift,

Similar Jobs

Fun Town RV

Body Shop Technician Job at Fun Town RV

 ...seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply! Overview: The Body Shop Technician is responsible for diagnosing, inspecting, and repairing recreational vehicles (RVs) and travel trailers. This position... 

Amazon

Security Manager, Global Corporate Security Job at Amazon

DescriptionAmazon Corporate Security is looking for an eager and self-motivated corporate security professional who embodies Amazon's...  ...activities, including engagement with vendors.About the teamThe Global Corporate Security team drives security operations for Amazon... 

Bookminders

Part - Time Accountant Job at Bookminders

 ...Part - Time, Remote - First Accountant We are activelyseeking multipleindividuals with a passion for numbers and the desire to find a flexible, part-time, and primarily virtual position. Join our team of highly-skilled, work-from-home accountants whosupport our... 

The Shella Foundation

Virtual Assistant Job at The Shella Foundation

 ...that those in need receive the respect and assistance they deserve. We are looking for a reliable and detail-oriented Virtual Assistant to provide remote support to our...  ...and time management skills Previous experience is a plus but not required Benefits:... 

Teva Pharmaceutical Industries Ltd.

Pharmacovigilance Associate II Job at Teva Pharmaceutical Industries Ltd.

 ...opportunity Responsible for performing pharmacovigilance activities within the North America PV unit, in collaboration with the Drug Safety Specialists/Pharmacovigilance Safety Specialists and Pharmacovigilance Managers/Directors to receive and review adverse event...