Job Description

Goal:

• Offload daily administrative tasks (email, calendar, calls)

• Stay on top of appointments/meetings

• Free up time and mental bandwidth for leadership and business responsibilities

Top Key Specific Tasks VA will do:

1. Email Management (filter multiple accounts, highlight important messages, respond/take action when appropriate)
2. Calendar & Scheduling (set reminders, schedule/confirm appointments, ensure smooth daily workflow)
3. Phone Call Handling/Outreach (route calls, take messages, place outbound calls, attend/assist meetings virtually by taking notes)
4. File management and sorting client information

Educational Background:

* Prefers someone with Business related course background

Qualifications:

• At least 6 months to 1 year of experience as a Virtual Assistant

• Excellent phone, email, and instant messaging communication skills

• Solid organizational & time management skills

• Able to work on a graveyard shift

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive attitude & willingness to be trained

Software Tools and Websites Required:

1. Gmail/Yahoo (email)
2. Google Calendar/WhatsApp for communication
3. Potentially Google Voice or other VoIP solutions for call forwarding (e.g. Grasshopper)

Schedule:

* Monday & Thursday: 8:00 AM - 5:00 PM EST
* Tuesday, Wednesday & Friday: 10:00 AM - 7:00 PM EST

Tools / Platforms:

* Microsoft Office
* DocuSign
* Zoom
* Adobe Acrobat (Client expects the VA to be already familiar with these tools.)

Communication Channels:

* Outlook
* WhatsApp

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