Job Description

Arlo Hotels, an independent lifestyle hotel, is currently seeking a Housekeeping Manager who is dynamic and passionate about people, purpose-driven, and clever in their approach. At Arlo, our goal is to create an experience that leaves our guests wanting more. This role involves assisting in the planning, organizing, and directing of the Housekeeping department's day-to-day operations. The focus is on ensuring high cleanliness levels, guest service, team development, and guest satisfaction throughout the hotel, including guest rooms, hallways, lobbies, public areas, rest areas, storage, F&B outlets, work areas, and hotel grounds. As the Housekeeping Manager, you will be responsible and have authority for:

• Always treat guests and team members with courtesy and respect in various situations.
• Displays honesty, integrity, and wit to problem solve with a business owner mentality.
• Employs excellent employee relations and team members building skills.
• Maintains open communication and escalation and follows up with housekeeping leaders, team members, and other departments.
• Managing several operational platforms.
• Adhere to health and safety guidelines.
• Conducts and participates in pre-shift meetings, reporting any accidents or incidents.
• Ensures overall consistency and efficiency of the Housekeeping department.

• Supervises housekeeping staff: training and development from the commencement of hire throughout their daily duties.
• Enforces Policies and Procedures of the Housekeeping Department to ensure safety, consistency, coaching, training and development, and disciplinary actions.
• Schedules team members according to labor standards and forecasted business levels, as well as making adjustments on the fly for unplanned contingencies.
• Prepares daily assignments for all housekeeping and housemen team members.
• Inspection of vacant and occupied rooms and spaces, public spaces, storage areas, and rest areas each day in conjunction with supervisors.
• Maintains a high level of cleanliness quality based on hotel objectives.
• Manages in conjunction with the Director of Housekeeping the Lost & Found Program.
• Ensures guest satisfaction, addresses guest issues and or any correspondence.
• Assists the Director of Housekeeping in controlling costs and labor costs, improving departmental revenues by efficiently managing inventory orders and staff.
• Orders and receives supplies, ensuring an adequate inventory level.
• Connects with vendors for department needs or any issues.
• Ensures all hotel housekeeping standards are trained to all housekeeping team members.
• Maintains, updates, and shares insights into the deep cleaning program
• Maintains, updates, and shares insights on the different housekeeping projects.
• Conducts monthly departmental meetings with leadership.
• Establishes a strong relationship with the Engineering Department for any repairs needed and preventive maintenance program.
• Conducts industry research to learn about best practices and improve current applications

REQUIREMENTS:

• College Degree in Hospitality or a related field preferred.
• More than two years of experience in Housekeeping Management capacity.
• Ability to multitask, work in a fast-paced environment, and have high attention to detail.
• Strong verbal and written communication skills.
• Maintain positive and productive working relationships with other team members and departments.
• Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling, and managing budgets.

• Move, Lift, Carry, Push, Pull, and Place objects weighing less than or equal to 15 pounds without assistance.
• Reaching overhead and below with the knees, including bending, twisting, pulling, and stooping.

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