Job Description

Instructional Designer (QSR / Operations Training)

Location: Remote/Hybrid in a main Steak n Shake Market

Department: Learning & Development

Reports to: VP Training

Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.

This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations .

Responsibilitie

• sDesign and develop eLearning, instructor-led training, and job aids for frontline and leadership role
• sApply adult learning theory and instructional design models (ADDIE, SAM
• )Align training with operational initiatives, menu changes, and promotion
• sDevelop and manage content in the LMS; incorporate video and interactive learnin
• gEvaluate training effectiveness using feedback, LMS data, and field metric
• sPartner with Operations to pilot, refine, and roll out training program
• sVisiting restaurants to observe operations, validate effectiveness, and gather feedbac

kQualification

• sBachelor’s degree in Instructional Design, Education, or related field, Master’s degree a plu
• s5+ years instructional design experience (QSR, retail, or hospitality preferred
• )5+ years’ experience training frontline hourly teams and manager
• sProficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond
• )Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadline
• sData driven mindset with the ability to evaluate learning impact using Kirkpatrick type framework
• sKnowledge of food safety standards, QSR standards, and hospitality principle

sAdditional Detail

• sYou are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orland
• oAverage 5% travel for field observation, analysis, and implementation evaluatio
• nPassion for operational excellence and learner-centered desig
• nRole is fast-paced, operations-driven with high visibility and impac
• tOpportunity to directly influence guest experience, team performance/retentio

n
About Steak n Sha

keSteak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American compan

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