IT Help Desk Support Specialist - Level 2 Job at ABC Imaging, Annandale, VA

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  • ABC Imaging
  • Annandale, VA

Job Description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.

Responsibilities include:

  • Level 2 technical support with Apple Mac's and Windows based computers and servers
  • Install operating systems, migrations, upgrades, etc.
  • Install and maintain virtual machines
  • Setup new or move existing computer hardware and software
  • Troubleshoot user issues as they arise
  • Knowledge of cybersecurity and response methods
  • Run CAT6 cables where needed, and terminate
  • Maintenance and updates on servers and workstations
  • Active Directory updates for users
  • Basic knowledge of camera systems and access control
  • Identifying technical problems and resolving issues quickly.
  • Administration of Microsoft Office 365
  • Maintain product inventory and order supplies and equipment as needed
  • Work with large format printers and print servers
  • Basic knowledge of Caldera and Oris print software
  • Basic knowledge of VoIP phones
  • Basic knowledge of Mobile Device Management (MDM)
  • Basic knowledge of PSA's and RMM's.
  • Basic project management skills
  • Work on time-sensitive tasks with hard deadlines.
  • Role will have multiple duties or projects at once
  • Organization skills are critical

Job Tags

Full time, Work at office, Worldwide,

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