Job Description

Medical Information Specialist will:
• Manage and maintain scientifically accurate local and global response documents for client's
Consumer Healthcare (CHC) products
• Support the team's understanding and compliance with policies, procedures, and processes.
• Leverage regional/local insights on content usage, to meet the need for new or updated content.
• Look for efficiencies to optimize content creation and update.
• Provide business stakeholders with actionable insights and recommendations based on knowledge
of product/therapeutic area as well as customer interactions.
Contribute to the identification and implementation of Client channels for dissemination of medical
information.
Scope of Responsibility
Management Responsibilities:
• Lead and manage direct reports within the US Medical Information team, providing mentorship, performance oversight, and strategic guidance to ensure high-quality medical content and inquiry handling.
• manages and maintains scientifically accurate response documents for Client's Consumer
Healthcare (CHC) products
• localizes global scientific response documents (GSRDs) with local content as needed
• writes and reviews global medical information content.
• ensures the quality and integrity of responses provided to health care professionals, patients,
and consumers in the US and globally.
• manages inquiries and responds to local and global escalations.
• assists in review of medical compendia and contributes to NDA annual reports.
• provides summaries of literature searches for NDA product annual reports for FDA submissions.
• interacts with contact center team(s) and coordinates meetings, trainings and exchange as
needed
• performs regular contact center quality checks in US
• supports training of support function staff and outsourced partner(s) as needed.
• executes processes and participates in cross functional projects by contributing with product
knowledge and intra-departmental relations, along with editing, writing, database, and file
management proficiency.
• collaborates with Medical, Regulatory, R&D, and Quality colleagues across the company to
ensure appropriate responses using a state of art tracking and repository systems.
• performs literature research and critically evaluate scientific data.
• performs ongoing literature reviews and extracts complex data from scientific literature and
arranges the data in an organized format.
• ensures consistent and accurate product information.
• serves as a knowledge resource for all colleagues located around the world.
• suggests improvements or updates to existing policies, procedures, work instructions, and work
guides used in internal operations and with external vendors as needed.
• Provides medically sound responses to complex inquiries forwarded from outsourced partner(s)
and in-house sources and proposes solutions to identified issues.
• Contributes to the identification and implementation of Client channels for dissemination of
medical information, like chat bots, live chats, Apps etc.
Education
• Science degree
• Advanced degree (PharmD, PhD, MD, MS) in a health care related field desirable.
Required knowledge and/or experience
• Minimum of 3 years of related technical experience with at least 1 year management in a Medical
Information or equivalent department within the Pharmaceutical /Consumer Health Industries
• At least 1 year performing Medical Information related writing scientific response documents,
responding to medical and non-medical related consumer healthcare product escalations.
Knowledge of basic medical information requirements and compliance procedures and ability to
understand consumers point of view.
• Knowledge of client's products, product labeling, and Federal Regulations pertaining to OTC and
pharmaceutical products a plus.
• Knowledge of Sales Force CRM and Veeva Vault Medical/RIM a plus

Job Tags

Local area, Remote work,

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