Job Description

Req ID: 333681

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobile Device Management (MDM) Sr Specialist to join our team in Atlanta, Georgia (US-GA), United States (US).

Role Responsibilities

• Create or Edit EMM Documentation as needed, such as: Mobile device enrolment guides, Help-Desk FAQs and KB Articles
• Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function
• Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal
• Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements
• Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports
• Provide support in MEM, MAM, MCM Administration – Mobile Email, Application, Content Management administration & EMM Policy Management
• Support our mobility customer by utilizing the EMM console for Changes, Enhancements and Reporting
• Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers
• Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc
• Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites
• Enforce the customer MDM troubleshooting and resolution in quick time
• Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal
• Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers
• Mobile Device Management and the lifecycle for onboarding and offboarding mobile devices
• Mobile Life cycle management & Reporting on device usage, billing, invoicing, and associated Services, such as mobile data, hotspots, and tethering
• Compliance Management, Support / Incident Management, Change Management

Basic Requirements

• 8+ years’ IT Experience
• 6+ years’ experience in mobility L3 MDM team
• Expertise in Workspace One & MS Intune MDM

Additional Skills

• MDM Tools: Expertise in Workspace One UEM & MS Intune
• Migration knowledge from WS1 to Intune
• Expert knowledge in troubleshooting on all device platforms (iOS and Android) with multiple applications
• Strong customer service skills; interfaces with customers, end users, partners and associates
• Hands on experience on Mobile Platform: iOS, Android
• Knowledge and experience with Nexthink, Autopilot
• Strong documentation skills
• Excellent verbal and written communication skills in a client facing role
• Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course

Education

• College Degree Preferred

Certification Preferences

• MDM Tools Workspace ONE
• Microsoft Intune
• MCSE or Microsoft Exchange Server certifications

#LI-MIWS

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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