Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

N2FkUm14QW1vSStnOG9GdjQ1bUQ1TU5qSkE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Part time, Casual work, Remote job, Flexible hours, Night shift, Weekend work,

Similar Jobs

Banner Health

Certified Patient Care Assistant ICU Neuro Job at Banner Health

**Primary City/State:**Phoenix, Arizona**Department Name:**ICU-Neuro-Hosp**Work Shift:**Varied**Job Category:**Clinical Care**$300...  ...care assistant on this unit, you will work directly with the unit RN staff to help deliver quality care to our patients and their... 

HFM Realty Inc

Real Estate Lead Generators Job at HFM Realty Inc

 ...Real Estate Lead Generator Needed. HFM Realty hiring real estate assistants for prospecting buyer and sellers leads. Opportunity for real estate growth, position is for an individual that seeks a career in real estate. Flexible hours and workdays. HFM Realty Inc. Real... 

Pajouh Automotive Center

Valet Driver Job at Pajouh Automotive Center

***THIS IS A PART TIME, ON CALL POSITION*** Job Title: CourtesyDriver Reports to: Service Manager/Fixed Operations Manager Position Description: The Courtesy Driver is responsible for the transport to and from their places of business or home while their... 

University of Hawaii

(CASUAL) Imiloa Exhibit and Marketing Graphic Design Specialist Job at University of Hawaii

(CASUAL) Imiloa Exhibit and Marketing Graphic Design Specialist Location Hilo, HI : Description *** Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical... 

Amergis

School Nurse (LVN/LPN) Job at Amergis

Salary: $32 / Hour PAY RANGE: $29 - $37 PER HOUR The School Nurse assumes responsibility and accountability for the application of the nursing process and the delivery of student/client care and/or contracted services in a school setting. The School Nurse may also be...