Job Description

PRODUCT OWNER

Seeking a Product Owner to work with a leader in the telecommunications industry (wireless, tower, fiber, network) supporting Customer Service Management and Field Service Management products.

Key Responsibilities:

• Responsible for clearly understanding the vision for the product and communicating the vision to delivery teams
• Responsible for understanding various users of the product, including other systems that may consume the product, in order to ensure that they are building a product that provides value to the users
• Responsible for conducting the necessary research and analysis to fully understand the Product’s needs and requirements
• Work with Product Manager, Scrum Master and Development team in maintaining a well-refined and prioritized backlog of sufficient length to support the team’s velocity
• Responsible for making sure that the team understands the context of the stories in the backlog and that the team has adequate information to deliver the stories
• Responsible for developing test plans for individual stories and testing the stories to ensure it meets the business requirements
• Work with the Product Manager to develop end to end test case and assist in planning, sequencing, coordinating and helping users to carry out UAT
• Help in the creation of personas, journey maps, empathy maps, surveys or utilize other tools and techniques to ensure the product users are well understood by the delivery team
• Create burn up charts or other forecasting in order to set business expectations around prioritization and what may be in a given release
• Bring in the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, kanban, and other agile thinking
  

Education/Certifications

• Bachelor’s degree
• Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred
  
• At least 7 years of experience in software, technology, program management and program implementation
• At least 3 years of experience in product management using agile framework
• Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.
• Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules

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