At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
Line of Business Job Description
Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts from legal line on check. Performs routine data entry task under close supervision. Decisions have impact on internal and external client relationships. Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines. Candidate must be flexible around shift scheduling and end time and be willing to learn additional functions.
Schedule : Thurs - Mon | 10:30pm - 7:00am
Responsibilities:
Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Required Qualifications:
10-key by touch skills
1+ year of Data Entry experience
Be attentive to detail with focus on accuracy and efficiency
Must be able to work Overtime and Holidays when required per business needs
Operator will be required to meet established production and quality standards after initial training period.
Skills:
Adaptability
Attention to Detail
Business Operations Management
Customer and Client Focus
Policies, Procedures, and Guidelines Management
Collaboration
Issue Management
Organizational Effectiveness
Prioritization
Problem Solving
Confronting Bias
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
Shift:
3rd shift (United States of America)Hours Per Week:
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