Scheduling Coordinator - Senior Home Care Location: Columbus, Ohio Position Type: Full-Time, in person Compensation: $52,000 - $58,000/yr. Plus bonuses, commission, benefits, and PTO Position Summary The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments. Key Responsibilities 1. Scheduling & Coordination * Develop, maintain, and update caregiver schedules to ensure all client needs are met. * Match caregivers with clients based on skills, experience, location, and client preferences. * Ensure continuity of care by minimizing changes in caregiver assignments whenever possible. * Adjust schedules promptly in response to call-offs, client changes, or emergencies. * Track caregiver availability, preferences, and restrictions in scheduling software. 2. Communication & Support * Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes. * Communicate promptly with clients and families regarding any changes in caregiver schedules. * Provide professional, courteous, and compassionate customer service to clients, families, and staff. * Collaborate closely with the team to ensure client care plans are fully supported. 3. Documentation & Compliance * Maintain accurate and up-to-date schedules in agency systems. * Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments. * Document caregiver call-offs, tardiness, or availability changes for performance records. * Assist with timesheet and payroll verification by confirming shifts worked. 4. Team Support * Work closely with recruiters and HR to understand caregiver staffing levels and availability. * Provide feedback to management regarding caregiver performance or recurring scheduling issues. * Participate in after-hours or on-call scheduling rotation, if required. Qualifications * Experience: * Previous experience in scheduling, staffing coordination, or office administration preferred. * Experience in home care, healthcare, or senior services strongly preferred. * Skills: * Strong organizational and multitasking abilities. * Excellent communication and interpersonal skills (both verbal and written). * Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications. * Ability to remain calm under pressure and resolve scheduling conflicts quickly. * Compassionate, patient, and professional demeanor when working with seniors and caregivers. Working Conditions * Standard office environment with frequent phone and computer use. * May require participation in after-hours on-call scheduling rotation. * Fast-paced environment requiring quick decision-making and adaptability. * Remote days are available. Why Join Visiting Angels? At Visiting Angels, we are dedicated to providing compassionate, professional home care that helps seniors live safely and independently. As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time. Join a supportive team where your organizational skills directly improve the lives of families in our community.
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