Job Description

Service Manager

Roles & Responsibilitie s

• Managing the day-to-day operations of the Telecom team.
• Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
• Coordinating and managing project teams and service providers.
• Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
• Identifying and rectifying service delivery issues.
• Developing and implementing service improvement plans.
• Collaborating with other departments to address service-related problems.
• Ensuring that the service is highly available and meets requirements.
• Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
• Managing the delivery of services to clients, ensuring agreements are met.
• Handling client relationships and expectations.

Skill set:

• Thorough understanding of Telecom Domain
• 12-15 years' experience in managed services projects
• Knowledge of GSM,LTE,5G in Access and Core network domains
• Handson experience on OSS tools and ITSM applications
• Project & Program management

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