Software/CRM Business Analyst Job at SM Staffing, Monsey, NY

NnFaVW5CQXBvSWlsOFl4dDc1S0M0c1JrTHc9PQ==
  • SM Staffing
  • Monsey, NY

Job Description

Position Overview
As a Software Business Analyst, you will lead discovery, requirements gathering, and solution design for tailored software projects—especially around CRM, automation, and systems integration. You'll serve as the vital link between client operations and our technical team, ensuring that every software decision contributes to long-term growth and operational efficiency.
This is an in office position located in NY.

Key Responsibilities
● CRM Process Design: Analyze and design CRM workflows that enhance efficiency, visibility, and customer experience across departments.
● Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams.
● Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity.
● Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs.
● Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts.
● Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations.
● Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle.
● Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs.

Qualifications
● Proven experience in a business analyst or process design role
● Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)
● Ability to translate business processes into system requirements and process improvements
● Strong written and verbal communication skills, especially in client-facing environments
● Analytical mindset with a focus on problem-solving and continuous improvement

Job Tags

Similar Jobs

Scouting America

Volunteer Development Specialist Job at Scouting America

Position Overview Scouting University is seeking a Volunteer Development Specialist to support Scouting Americas volunteer training programs by coordinating and working through a nationwide network of volunteers to ensure consistent, high-quality training delivery. This...

City Personnel

Personal Care Product Development Specialist Job at City Personnel

 ...seeking a creative, detail-driven Personal Care Product Development Specialist to support high-profile national retail partnerships. This...  ...data using platforms such as Nielsen or Retail Link to inform development and assortment decisions Partner with marketing... 

Critchfield Mechanical, Inc.

Receptionist/Office Manager Job at Critchfield Mechanical, Inc.

 ...Position Summary We are seeking a highly organized, professional, and proactive Receptionist/Office Manager to join our Admin Team. This role will serve as the first point of contact for visitors and callers while ensuring the smooth operation of daily office functions... 

Drexel Building Supply

Class A CDL Driver Job at Drexel Building Supply

 ...Donation ~ Annual reimbursements to spend on family and fitness ~ Birthday PTO and many more fun little perks! ABOUT THE CLASS A CDL DRIVER POSITION Drexel Building Supply in Wrightstown is in search of a Class A CDL Driver/Operational Team Member who can not... 

Commonwealth Medical Services

Pain Management MD/DO - Eaton and Greenville, Ohio Job at Commonwealth Medical Services

Pain Management Physician Outpatient Practice A healthcare organization is seeking a patient-centered and empathetic Pain Management Physician to join an established outpatient-focused practice. This opportunity offers dedicated block time in an outpatient surgery...