Software/CRM Business Analyst Job at SM Staffing, Monsey, NY

NnFaVW5CQXBvSWlsOFl4dDc1S0M0c1JrTHc9PQ==
  • SM Staffing
  • Monsey, NY

Job Description

Position Overview
As a Software Business Analyst, you will lead discovery, requirements gathering, and solution design for tailored software projects—especially around CRM, automation, and systems integration. You'll serve as the vital link between client operations and our technical team, ensuring that every software decision contributes to long-term growth and operational efficiency.
This is an in office position located in NY.

Key Responsibilities
● CRM Process Design: Analyze and design CRM workflows that enhance efficiency, visibility, and customer experience across departments.
● Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams.
● Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity.
● Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs.
● Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts.
● Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations.
● Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle.
● Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs.

Qualifications
● Proven experience in a business analyst or process design role
● Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)
● Ability to translate business processes into system requirements and process improvements
● Strong written and verbal communication skills, especially in client-facing environments
● Analytical mindset with a focus on problem-solving and continuous improvement

Job Tags

Similar Jobs

Guy Roofing, Inc.

Residential Sales Representative Job at Guy Roofing, Inc.

 ...homeowners on Guy Roofings services, quality of work, and experience level. Build and maintain relationships with new customers in...  ...sales goals. PERKS: Potential to make $100K per year Entry level position; No experience Required Company vehicle, I-phone... 

Lumicity

Senior Project Manager Job at Lumicity

 ...with architects, engineers, and HCAI officials to resolve design and compliance issues. Oversee subcontractor procurement and contract administration. Maintain strong communication with clients, project teams, and field personnel. Ensure all projects are completed... 

Gold Leaf Group

CDL B Truck Driver Job at Gold Leaf Group

$65,000-$75,000+ Gold Leaf Group is hiring a CDL B Blower Truck Driver to operate modern blower truck equipment on high-quality landscpae and site...  ...checks What Were Looking For Valid CDL Class B with clean driving record Experience driving commercial... 

Astera Health

Medical Laboratory Technician/Scientist Job at Astera Health

 ...Astera Health has a Medical Lab Technician (MLT) or Medical Lab Scientist (MLS) opening at the Wadena campus. Our team consists of diverse individuals that...  ...role of an MLT/MLS is to obtain samples, perform laboratory testing including but not limited to quality control... 

Mountain Cascade,Inc.

Contract Administrator Job at Mountain Cascade,Inc.

 ...Contract Administrator Heavy Civil Construction (California) Location: California | Company: Mountain Cascade, Inc . Mountain Cascade is seeking an experienced Contract Administrator to support our Heavy Civil Construction operations throughout California. As...