Job Description

Position Overview

Scouting University is seeking a Volunteer Development Specialist to support Scouting America’s volunteer training programs by coordinating and working through a nationwide network of volunteers to ensure consistent, high-quality training delivery. This role works closely with internal departments, key stakeholders, and external partners to maintain training content that is current, aligned with program updates, and effectively implemented. The position is responsible for designing, supporting, and updating learning strategies and assets for direct contact leaders, district leaders, and council leaders, while providing guidance to local councils on training delivery methods and supporting efforts to increase completion of required position-specific training.

This position reports to the Director of Scouting University.

Responsibilities

• Supports volunteers at the national and territorial level to ensure the delivery of all volunteer training programs throughout Scouting America.
• Works with the volunteers to ensure consistency in training delivery across councils and to increase the percentage of leaders who have completed the specific training for their position.
• Manages the registration platform for all Wood Badge and NYLT course director conferences and provides support to the volunteers responsible for leading these events.
• Ensures all course director conferences are listed on the Scouting America website in a timely manner.
• Maintains a tracking spreadsheet of all course director conferences with attendance information in the Scouting U SharePoint folder.
• Conducts the annual billing to each council for their portion of the MPLC license (January).
• Manages the national or territorial volunteer approval process for Scouting U committee roles, NAYLE adult staff, PLC adult staff, and NYLT Leadership Academy adult staff. Maintains a tracking spreadsheet in the Scouting U SharePoint folder.
• Maintains a tracking spreadsheet of all Scouting America training courses (both for professionals and volunteers) and identifies the owner of each.
• Administers the Scouting U Volunteer Training SharePoint folder infrastructure.
• Maintains all Scouting U syllabi, curriculum, and other resources in the SharePoint folder.
• Administers the Scouting U mailboxes (ScoutingU@scouting.org and Course@scouting.org).
• Serves as the notetaker for Scouting U Leadership Team meetings and Scouting U Committee meetings. Posts all meeting notes in the Scouting U SharePoint folder.
• Supports Safeguarding Youth efforts as a part of the mandatory training for membership in the organization.
• Serves as staff advisor for all Scouting U national learning offerings, including the National Volunteer Training Conference, Scouting U Week at the Philmont Training Center, the NYLT Symposium, etc.
• Instructs of facilitations Scouting U training and learning programs for employees, commissioned professionals, and managers.
• Meets the customer service needs of volunteers and councils who contact member care regarding questions about volunteer or youth development.
• Supports other national training initiatives as needed.
• Other job-related duties as assigned.

Competencies

• Knowledge of: Education and training; customer and personal services; administration and management; and technology support.
• Skill in: Accounting and auditing; communications and promotions; and marketing.
• Ability to: Speak clearly and write expressively.

Qualifications

• 3 years of experience in volunteer training programs.
• Must pass a criminal history background check and driver’s license check.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above-specified education and experience requirements.

Preference

• Commissioned/Certified Professional.
• Any combination of experience and knowledge of delivering Scouting programs (e.g., volunteer, field, training, etc.).

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