Job Description

Job Overview

This is a responsible position in LCPS Dispatch Center. An employee in this position works as a team member with other Dispatchers to fulfill the communications needs of LCPS and other County agencies. The Dispatcher is responsible for all communications functions for school bus services. This position is technical in nature requiring regular supervision and routinely interacts with other employees agencies and citizens. Independent judgment is often used with established procedures to varying situations referring only unusual or unresolved problems to a supervisor. This position handles all emergency calls to fire/rescue/police from school vehicles.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Responds to calls both telephone and radio advising of the necessity for a substitute bus driver or attendant and arranges for replacements
• Operates a two-way radio console to communicate with bus drivers school staff and Transportation personnel
• Performs switchboard duties to include answering incoming phone calls and routing them to the person or department needed to properly address concerns; taking detailed messages to share with the appropriate party
• Provide school bus transportation information to callers as needed
• Coordinates office garage and driver/attendant communications regarding staffing substitutions and daily operational adjustments
• Manages all communications through the dispatch center to include emergencies bus accidents and breakdowns

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education

High School Diploma or GED

Experience

Experience in school bus operations/dispatcher related work; or any equivalent combination of education experience and/or training to demonstrate the standards concepts and guidelines to perform the responsibilities of the position

Licenses and Certifications

Knowledge Skills and Abilities

• Working knowledge of school bus operations school locations county roads and general geography
• Ability to adjust service schedules; maintain records; obtain and relay accurate information; and work well under pressure of deadlines
• Ability to operate two-way radio and standard office equipment such as personal computer cameras fax machine and multiple software applications
• Good human relations organizational and communication skills patience tact and sound judgment

Physical Requirements

The following provides a brief description of physical requirements for this job:

While performing the duties of this job the employee is regularly talking expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately loudly or quickly. The employee must possess normal cognitive abilities including the ability to learn recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.

Reports to: Supervisor Area Transportation

FLSA Status: Non-Exempt

Months/Days/Hours: 12 months/ 254 days/8 hours

Salary Level: Scale B/Universal - Non-Exempt Level 8

Salary Scale: Range: $27.81 - $35.79

Remote Work Eligible: No

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