Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the house manager position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

About Company: The Inn on Ferry Street is a historic property located in midtown Detroit, comprised of four late-1800s Victorian homes and a carriage house. We have 33 guestrooms, a small event space, and four parlors, which are all available for guest use/rental. Designed to accommodate a visit for a weekend, conduct a business meeting, or rent an entire house for a special occasion, The Inn on Ferry Street sets the standard for elegant guest quarters and dedicated service.

Job Tags

Start working today, Flexible hours, Weekend work,

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